Posted by
jiezi140 on Tuesday, December 08, 2009 9:26:54 PM
Vera Cottrell, principal policy adviser at the consumer group Which?,
said she hoped the regulations would mean a fairer deal for consumers,
but the FSA would have to keep an eye on the banks.
"What we liked about the Banking Code [which the regulations replace] was that it was very proscriptive. For example, when it
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came to switching bank accounts it said how many days the switch had to
be completed in. The FSA handbook doesn't set tight timeframes, it just
says 'in good time'," she said.
"It is principle-based
regulation and that is always more difficult to enforce, so the FSA
needs to make sure banks are doing what they are supposed to be doing."
Other changes coming into force on 1 November are:
Customers with current and instant access accounts must be given at
least two months' prior notice of any disadvantageous interest rate
changes, unless they are in the terms of the account or it is an
account that
multi strand pearl necklace tracks another.
Current and instant access account customers will receive interest on
money transferred into their accounts from the moment the bank receives
the funds. This will be extended to all accounts from 1 February 2010.
If a debit is made from a customer's credit or debit card, or by a
direct debit, and it is more than they could reasonably have expected,
the entire amount must be refunded by the bank within 10 days unless it
can provide evidence not to.
Electronic money transfers to pay
bills or other people will have to be completed by close of business
the next day. Until 1 January 2012 this can be extended to the third
working day, as long as it has been agreed between the customer and the
payment service provider.
Large companies specialising in
freshwater pearl jewelry money transfers must keep consumers' money separate from their own funds in case they go bust.